Delivery policy

  1. Order Processing & Fulfillment
    Regular time: All orders (including expedited delivery orders) typically require 1 to 2 working days for processing and packaging.

Peak period extension: During new product launches, limited-time promotions, holidays, or inventory checks, due to the surge in order volume, processing time may extend to 3 to 4 working days.

Shipping confirmation: Once the order is dispatched and a logistics tracking number is generated, the system will automatically send a shipping confirmation email to your registered email address, containing the tracking information of the shipment.

  1. Shipping Destinations & Transit Times
    US (USA): Mainly transported and delivered through UPS, offering standard ground delivery (Standard Ground) and express options. The delivery time is generally 3 to 7 working days (subject to the display on the checkout page).

Canada: Mainly transported and delivered through CanPar, offering:

Standard ground delivery (CanPar Standard Ground, approximately 3-5 working days)

Two-day delivery (CanPar 2 Day, approximately 2 working days)

Next-day delivery (CanPar Overnight, 1 working day, only for Monday to Friday deliveries)

International delivery: In some regions, transportation is handled by DHL or other international dedicated lines. The specific shipping fees, taxes, and customs clearance times are automatically calculated at checkout.

Mailbox restrictions: Please note that most standard carriers do not support delivery to PO Boxes (postal boxes). Please ensure to fill in the accurate physical delivery address.

3. Order Modification and Cancellation Policy (Order Modifications & Cancellations) 1-hour modification window: After the order is successfully submitted, customers have a 1-hour time window to request the cancellation of the order or to modify the delivery address. Processing instructions: Although the customer service team will do their best to assist with the processing during this period, there is no guarantee that 100% of the requests will be successfully intercepted, modified, or cancelled. If the system has entered the warehouse packaging or outbound stage, changes cannot be made. Address correction: If the modification window is missed and the package is returned due to an incorrect address (Return to Sender), the shipping fee for the original order will not be refunded. If a re-sending is required, the customer may need to bear the additional shipping cost.

4. Logistics anomalies and lost/damaged shipment handling (Lost, Stolen or Damaged Shipment) Carrier delay: If the package experiences prolonged detention during transportation or its status remains unchanged, it is recommended to directly contact the carrier (such as UPS, CanPar, DHL) for the latest delivery instructions. Lost/Shod被盗 claim： If the package shows as delivered but you have not received it， or if it is unfortunately lost during transportation， please contact the customer service team immediately. The official can assist in submitting a claim investigation to the carrier (usually requiring 5 to 10 working days). If you purchased third-party logistics insurance (such as Route) during checkout， you can also directly submit a claim application through the link in the confirmation email.

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